Conditions of Use

1. How to conclude the contract with Creajunior

1.1

In order to conclude the purchase contract for one or more products on creajunior.com, you must fill in the electronic order form and send it to the Seller electronically, following the relevant instructions.

1.2

By proceeding with the purchase, by submitting the order form, you accept the General Conditions of Sale and the Information on the right of withdrawal, which can be consulted in the Terms and Conditions Section. We will provide you with a summary of the information on the essential characteristics of each product ordered with its price (including all applicable taxes or duties), the means of payment you may use to purchase each product, the methods of delivery of the products purchased, the shipping and delivery costs; as well as, the date by which the Seller undertakes to deliver the goods. The Seller will also provide you, in the Terms and Conditions Section, with a summary of the conditions and procedures for exercising your right of withdrawal and the methods and timescales for returning the purchased products; an indication of the circumstances in which you will lose the right to withdraw from the contract; the existence of the legal guarantee of conformity of the products; the contact details of our after-sales service.

1.3

The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.

1.4

The order form will be filed in our database for the period of time necessary to process your order and in any case within the terms of the law.

1.5

When you submit your order form, you will be informed that such submission implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, please identify and correct any data entry errors.

1.6

Upon conclusion of the contract, Creajunior will take charge of your purchase order.

1.7

The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of products. In such cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not carried out your purchase order specifying the reasons for this. If the products, presented on Creajunior.it, are no longer available or on sale at the time of your last access to the site or when the order form is sent, the Seller will inform you promptly and in any case within 96 hours from the time you have sent your order to the Seller of the unavailability of the products ordered. In this case, the Seller will immediately return what you have already anticipated and the contract will be considered terminated between the parties.

1.8

By sending the order form electronically, you unconditionally accept and undertake to observe these General Conditions of Sale in your relations with the Seller. If you do not agree with some of the terms set out in the General Terms and Conditions of Sale, please do not submit the order form for the purchase of products on creajunior.it.

1.9

By submitting the order form you confirm that you know and accept the General Terms and Conditions of Sale and further information contained in Creajunior.it in the Terms and Conditions Section.

1.10

On conclusion of the contract, the seller will send you, by e-mail, a receipt for the purchase order, containing the general conditions of sale and the summary document on the right of withdrawal.

1.11

We remind you that the product you purchase is intended exclusively for the country in which you place your order; therefore, if you decide to place the product in a different country, you are responsible for placing it and you are required to follow the regulations and restrictions applicable both for export from the country in which you purchased the item and for import into the country where you intend to take it. Creajunior.it hereby disclaims all liability in this regard.

2. Guarantees and indication of product prices

2.1

On Creajunior.it are offered for sale exclusively luxury and first quality branded products. These products are purchased directly from the Seller at fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.

2.2

The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

2.3

The essential characteristics of the products are presented on creajunior.it within each product sheet. However, the images and colours of the products offered for sale on Creajunior.it may not correspond to the real ones due to the Internet browser and monitor used.

2.4

Product prices may be subject to updates. Please check the final sale price before submitting the relevant order form.

2.5

The Seller, in case of exercise of your right of withdrawal, has the right not to accept the return or not to refund in full the sums paid for the purchase in relation to those products that do not have the relevant tag or that have been altered in their essential characteristics and quality or that have been damaged, as better explained later.

3. Payments

3.1

For the payment of the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form. In no case will you be charged higher costs than those actually incurred by the Seller, in relation to the payment instrument you have chosen.

3.2

In the case of payment by credit card, the financial information (for example, the credit/debit card number or expiry date) will be forwarded, via encrypted protocol, by your Bank to our Bank, which provides the relevant remote electronic payment services, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on creajunior.it.

4. Shipping and Delivery of Products

4.1

To know the specific methods of shipping and delivery of the products, please go to the Terms and Conditions section in the Customer Service area. Please pay attention to what is reported in this section because the information contained herein is an integral and substantial part of these General Terms and Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time of transmission of the order form.

5. Customer service

5.1

You can request any information through our support services. Please contact Customer Service by email at the following address: info@creajuniori.it

6. Right of withdrawal

6.1

You have the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on Creajunior.it.

6.2

To withdraw from the contract you can use the Return Form (conforming to the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) to fill in and send directly online through the Creajunior.it website, or draw up and send to the Seller another explicit declaration of your decision to withdraw from the contract by filling in the return form that you will find in the package sent to you. If you choose to use the Return Form to be sent directly online through the Creajunior.it website, the Seller will send you confirmation by e-mail of receipt of the withdrawal request. If you choose, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will be on you.

6.3

Once you have exercised your right to withdraw from the contract, you must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when you have informed the Seller of your decision to withdraw from the contract.

6.4

The only costs to be borne by you are the costs of returning (shipping the products to the Seller) the products purchased, unless the Seller has expressly relieved you of such costs at the time of purchase. You will be responsible for any loss or damage to the products during transport due to your negligent choice of carrier and/or shipping methods.

6.5

The Right of Withdrawal - in addition to compliance with the terms and procedures described in points 6.1, 6.2, 6.3 and 6.4 above - is understood to be exercised correctly if the following conditions are also fully complied with:

a. the Return Form transmitted directly online through the creajuniori website or other explicit declaration of your decision to withdraw from the contract must be correctly filled in and transmitted to the Seller within fourteen (14) days of receipt of the products;

b. the products must not have been used, worn, washed;

c. the identification tag must still be attached to the products;

d. the products must be returned in their original packaging;

e. the returned products must be delivered to the shipper within fourteen (14) days after you have notified the Seller of your decision to withdraw from the contract;

f. the products must not be damaged.

6.6

If the Right of Withdrawal is exercised according to the procedures and terms indicated above, the Seller shall refund any sums already collected for the purchase of the products according to the procedures and terms provided.

6.7

The sums will be refunded to you as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller received the product, always after the Seller has verified the correct execution of the terms and conditions indicated above.

6.8

Should you fail to comply with the terms and conditions for exercising your right of withdrawal, as per letters a), e) and f) of paragraph 7 above, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days from the sending of the email with which you will be informed of the non-acceptance of the return, you can choose to regain, at your own expense, the products in the state in which they were returned to the Seller, giving notice to the Seller, according to the procedures that will be communicated to you.

Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. If the conditions set out in letters b), c) and d) of paragraph 6.7 above are not met, you will not be entitled to a full refund of the sums already paid to the Seller. You will, in fact, be responsible for the decrease in value of the returned products, resulting from a use different from that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves.

7. Time and method of refund

7.1

After the return of the products, the Seller shall carry out the necessary checks regarding their conformity to the conditions and terms indicated in paragraph 6. If the checks are successful, the Seller shall send you, by e-mail, the relevant confirmation of acceptance of the returned products. If the checks do not end successfully, the Seller shall notify you by e-mail of the existence of a decrease in value of the returned products, resulting from your failure to comply with the conditions set out in letters b) c) and d) of paragraph 6.5 above. At the same time, the Seller shall also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 6.8 above.

7.2

Whichever method of payment you use, the refund, in whole or in part, is activated by the Seller in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller received the returned item, subject to verification of the correct execution of your right of withdrawal and verification of the returned products.

7.3

The Seller will make the refund using the same means of payment used by you to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in any case, to the person who made the payment.

7.4

The value date of the re-credit is the same as the debit date; therefore you will not incur any loss in terms of bank interest.

7.5

The Seller shall indicate the courier DHL EXPRESS as the shipper for the return of the products. Through DHL EXPRESS you may return the products to the Seller without paying the necessary charges yourself. This method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay to the carrier. This method also allows you to check, at any time, where each package is located, freeing you from any liability in case of loss or damage to the products during transport.

7.6

If you decide to use a different shipping agent for the return of the products than the one indicated by the Seller, you will be responsible for the shipping costs, including the responsibility in case of loss or damage of the products.

8. Privacy

8.1

Please also read our General Terms and Conditions of Use, if you have not already done so, because they contain important information on how we process the personal data of our users and on the security systems adopted.

9. Applicable law and dispute resolution

9.1

The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 on the Consumer Code in Chapter I "Consumer rights in contracts", with specific reference to the regulations on distance contracts and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce.

10. Amendment and updating

10.1

The General Terms and Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Terms and Conditions of Sale shall be effective from the date of publication in Creajunior.it